Mouse disappears

viproom2 · 08-02-2025, 04:43 PM

Hello team,

After upgrading to MacOS Sequoia 15.6.
I can see all 3 displays but only able to see the mouse on the main screen

. I'm currently using USBDisplay software to view the 2 external displays.
see below hardware details that may help to diagnose.
Hope to hear from you soon.
Best Regards,

Hardware Overview:

Model Name: MacBook Air
Model Identifier: Mac15,12
Model Number: MRXT3LL/A
Chip: Apple M3
Total Number of Cores: 8 (4 performance and 4 efficiency)
Memory: 8 GB
System Firmware Version: 11881.140.96
OS Loader Version: 11881.140.96

Apple M3:

Chipset Model: Apple M3
Type: GPU
Bus: Built-In
Total Number of Cores: 8
Vendor: Apple (0x106b)
Metal Support: Metal 3
Displays:
Color LCD:
Display Type: Built-in Liquid Retina Display
Resolution: 2560 x 1664 Retina
Main Display: Yes
Mirror: Off
Online: Yes
Automatically Adjust Brightness: Yes
Connection Type: Internal
USB DISP:
Resolution: 1920 x 1080 (1080p FHD - Full High Definition)
UI Looks like: 1920 x 1080 @ 59.00Hz
Mirror: Off
Online: Yes
Rotation: Supported
USB DISP:
Resolution: 1920 x 1080 (1080p FHD - Full High Definition)
UI Looks like: 1920 x 1080 @ 59.00Hz
Mirror: Off
Online: Yes
Rotation: Supported

viproom2 · 08-03-2025, 02:01 AM

I cannot see the mouse on the 2 extended displays. has anyone experience this and found a solution. please let me know. thanks in advance.

rboerner · 08-04-2025, 11:10 AM

Quote:

Originally Posted by viproom2

I'm currently using USBDisplay software to view the 2 external displays.

For your reference, DisplayLink technology is a combination of hardware and software. DisplayLink hardware uses the DisplayLink Manager Application for macOS to enable the displays. 'USBDisplay software' is not a DisplayLink application.

Please provide the brand and specific model number of (or a direct web link to) the docking station or video adapter hardware you are using, which will allow us to determine if the device you are using is based on DisplayLink technology.

DanAzevedo · 08-05-2025, 01:45 PM

Hi there,

I'm also having issues with my MacBookAir, M3 chip.

The device I'm using is WavLink, UG69DK1. After a few minutes connecting the device and working with the 2 external screens, the computer's mouse still moves, but won't allow me to click anywhere, nor will the keyboard work for typing or using any shortcuts. I'm forced to hard reset the computer when it happens.

WavLink's website points to DisplayLink as the recommended software to manage the device.

Any thoughts on this issue?

Thanks!

08-02-2025, 04:43 PM	#1
viproom2 Junior Member Join Date: Aug 2025 Posts: 2	Mouse disappears Hello team, After upgrading to MacOS Sequoia 15.6. I can see all 3 displays but only able to see the mouse on the main screen. I'm currently using USBDisplay software to view the 2 external displays. see below hardware details that may help to diagnose. Hope to hear from you soon. Best Regards, Hardware Overview: Model Name: MacBook Air Model Identifier: Mac15,12 Model Number: MRXT3LL/A Chip: Apple M3 Total Number of Cores: 8 (4 performance and 4 efficiency) Memory: 8 GB System Firmware Version: 11881.140.96 OS Loader Version: 11881.140.96 Apple M3: Chipset Model: Apple M3 Type: GPU Bus: Built-In Total Number of Cores: 8 Vendor: Apple (0x106b) Metal Support: Metal 3 Displays: Color LCD: Display Type: Built-in Liquid Retina Display Resolution: 2560 x 1664 Retina Main Display: Yes Mirror: Off Online: Yes Automatically Adjust Brightness: Yes Connection Type: Internal USB DISP: Resolution: 1920 x 1080 (1080p FHD - Full High Definition) UI Looks like: 1920 x 1080 @ 59.00Hz Mirror: Off Online: Yes Rotation: Supported USB DISP: Resolution: 1920 x 1080 (1080p FHD - Full High Definition) UI Looks like: 1920 x 1080 @ 59.00Hz Mirror: Off Online: Yes Rotation: Supported

08-03-2025, 02:01 AM	#2
viproom2 Junior Member Join Date: Aug 2025 Posts: 2	Clarification to question I cannot see the mouse on the 2 extended displays. has anyone experience this and found a solution. please let me know. thanks in advance.

08-05-2025, 01:45 PM	#4
DanAzevedo Junior Member Join Date: Aug 2025 Posts: 1	Hi there, I'm also having issues with my MacBookAir, M3 chip. The device I'm using is WavLink, UG69DK1. After a few minutes connecting the device and working with the 2 external screens, the computer's mouse still moves, but won't allow me to click anywhere, nor will the keyboard work for typing or using any shortcuts. I'm forced to hard reset the computer when it happens. WavLink's website points to DisplayLink as the recommended software to manage the device. Any thoughts on this issue? Thanks!