USB Display Adapter not recognised

[JamesH]

Hi,

Can you post the files from this support tool?
http://www.displaylink.com/support/ticket.php?id=269

Thanks,
James

[Hallon]

Here they are. Thanks for the support

[JamesH]

Hi,

Which port on the dock are you trying to attach the Dell monitor to?

Can you try attaching to the other ports on the dock?

Thanks,
James

[Hallon]

Hi James

I tried attaching it to the VGA of the docking station, as usual with monitors.
Note that it already functioned in the past.

Thanks for the help
Hallon

[JamesH]

Hi,

Thanks for the information.

Can you try power cycling the dock?

To do this follow these steps:
* Disconnect the dock from the notebook
* Disconnect the dock from the mains power
* Reconnect the dock to the notebook
* Reconnect the dock to the mains power

If you can please try connecting your monitor to the DVI / HDMI port on the dock.

Thanks,
James

[Hallon]

Originally Posted by JamesH

Hi,

Thanks for the information.

Can you try power cycling the dock?

To do this follow these steps:
* Disconnect the dock from the notebook
* Disconnect the dock from the mains power
* Reconnect the dock to the notebook
* Reconnect the dock to the mains power

If you can please try connecting your monitor to the DVI / HDMI port on the dock.

Thanks,
James

Hi James

Took me a while to find again a DVI-HDMI cable. I power cycled the thing and connected the monitor with DVI-HDMI. Still nothing happening. Maybe you have another idea?