MS Teams Meet Now not opening meeting window on Mac

[jerlevp]

New issue with Teams on MacOS Sequoia with external displays on DisplayLink.

When I join the new option 'Meet Now' impromptu meeting, Teams joins the meeting, HOWEVER it does not open the meeting window. i.e. it continues to show the chat window. If someone decides to share their screen I cannot see it as there is no meeting window. There are no buttons to control the meeting e.g. it's not possible to leave the meeting.

In troubleshooting, we found that that the issue only occurs when the MacBook lid is closed and using a dock with external monitors. The Mac uses display link manager to share the screen to the external monitors.

If the lid is opened and plugged into the dock with the external monitors then ‘Meet Now’ works.

The pop-out window for the meeting opens on the internal monitor but it is not possible to move it to the external monitor.

MacOS Sequoia 15.1 (24B83)
Microsoft Teams version 24295.608.3244.8993

[DanielSznicer]

Originally Posted by jerlevp

New issue with Teams on MacOS Sequoia with external displays on DisplayLink.

When I join the new option 'Meet Now' impromptu meeting, Teams joins the meeting, HOWEVER it does not open the meeting window. i.e. it continues to show the chat window. If someone decides to share their screen I cannot see it as there is no meeting window. There are no buttons to control the meeting e.g. it's not possible to leave the meeting.

In troubleshooting, we found that that the issue only occurs when the MacBook lid is closed and using a dock with external monitors. The Mac uses display link manager to share the screen to the external monitors.

If the lid is opened and plugged into the dock with the external monitors then ‘Meet Now’ works.

The pop-out window for the meeting opens on the internal monitor but it is not possible to move it to the external monitor.

MacOS Sequoia 15.1 (24B83)
Microsoft Teams version 24295.608.3244.8993

Hello,

Can you please share more details I will need logfiles to check the feedback from the driver. For instructions on how to gather the logfiles please navigate to the following article How to report macOS issues to DisplayLink


And aslo for speedy support please send an email with the logfiles and detailed problem description to: technical-enquiries@synaptics.com

[jerlevp]

This appears to be a known issue. See this thread:

https://www.displaylink.org/forum/sh...ad.php?t=69397

[dbienkowski]

Hi jerlevp,
We are aware of this issue and still working on the solution. We know that the problem will not be apparent if you use DisplayLink Manager 1.9.0. You can install it at your site and use it until the fix is released.