Forum: Mac Software
03-30-2018, 07:13 AM
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Replies: 592
Views: 12,122,099
Dear all
As you have found, the released...
Dear all
As you have found, the released 10.13.4 update does not change the issues seen with the betas. It causes DisplayLink connected displays to go blank after the OS upgrade, with the current...
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Forum: General Discussion
03-28-2018, 03:06 PM
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Replies: 1
Views: 9,633
Yes, this is expected behaviour and has been...
Yes, this is expected behaviour and has been implemented since 8.1.
It cannot be turned off as it is for security to make sure you cannot plug any device into a dock and get on the network, if...
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Forum: Windows Software
03-19-2018, 01:52 PM
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Replies: 6
Views: 8,398
Hi
I've taken a look at the logs and it...
Hi
I've taken a look at the logs and it looks like the adapter is connected to a Denon amp. The firmware trace tells me that it sees the Denon amp as an 8 channel audio source and has started...
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Forum: Windows Software
03-08-2018, 09:56 AM
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Replies: 2
Views: 5,953
Hi
I've looked at the logs. It sounds like...
Hi
I've looked at the logs. It sounds like the USB 3.0 host controller is locking up on your PC, which is why a replug is not fixing it. I suspect disabling and enabling the USB 3.0 controller in...
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Forum: Windows Software
12-17-2017, 11:08 AM
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Replies: 1
Views: 6,370
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Forum: Windows Software
12-17-2017, 11:07 AM
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Replies: 8
Views: 8,793
Hi
I've looked at the logs, and these show...
Hi
I've looked at the logs, and these show that no DisplayLink device is being found on the USB bus (see Syetem Details.txt at the bottom of the file). You can check this yourself in device...
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Forum: Windows Software
12-17-2017, 11:04 AM
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Replies: 2
Views: 7,715
Hi
Although this has 4 outputs, only 2 can...
Hi
Although this has 4 outputs, only 2 can be active at any time. If you have 2 HDMIs connected, then the 2 DisplayPort outputs will not work. You can also use 1 HDMI and 1 DisplayPort monitor.
...
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Forum: Windows Software
12-12-2017, 09:53 AM
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Replies: 4
Views: 9,666
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Forum: Mac Software
12-01-2017, 02:30 PM
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Replies: 1
Views: 6,650
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Forum: Windows Software
12-01-2017, 02:26 PM
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Replies: 1
Views: 6,175
Can you post some logs for this issue as...
Can you post some logs for this issue as described here:
http://support.displaylink.com/knowledgebase/articles/533818-how-can-i-report-windows-issues-to-displaylink
Thanks
Wim
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Forum: Windows Software
11-02-2017, 10:22 AM
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Replies: 4
Views: 11,740
Hi
Thanks for the links. It looks like a...
Hi
Thanks for the links. It looks like a TRRS jack works with the dock, but a standard stereo jack causes the hissing.
I suspect Kensington have fitted a TRRS jack and when you plug in your...
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Forum: Windows Software
10-11-2017, 06:58 AM
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Replies: 4
Views: 16,643
Hi
Thanks for the logs. I think the problem...
Hi
Thanks for the logs. I think the problem could be indirectly caused by the AMD graphics cards you have. We don't have a reliance on the graphics card in Windows 10, instead the OS uses the...
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Forum: Windows Software
10-05-2017, 07:45 AM
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Replies: 2
Views: 7,008
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Forum: Mac Software
10-03-2017, 06:51 AM
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Replies: 81
Views: 213,211
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Forum: Windows Software
10-03-2017, 06:44 AM
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Replies: 5
Views: 8,540
Thanks for the logs. Yes, it looks like the...
Thanks for the logs. Yes, it looks like the driver is not installed.
Which Windows software version are you trying to install and are you getting any error message during installation?
Wim
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Forum: Windows Software
10-02-2017, 01:48 PM
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Replies: 5
Views: 8,540
Hi
There is no standalone driver which will...
Hi
There is no standalone driver which will work on Windows 8.1. There is a USB driver, but there is also software running to get the pixels from Windows and encode them to send them over USB.
...
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Forum: Windows Software
10-02-2017, 01:46 PM
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Replies: 8
Views: 10,400
Thanks for the logs. It looks like Windows is...
Thanks for the logs. It looks like Windows is trying to restore an invalid desktop layout, which then crashes our driver.
Could you try deleting the Windows display persistence as described here...
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Forum: Windows Software
10-02-2017, 01:45 PM
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Replies: 1
Views: 6,494
Hi
I don't think this problem can be...
Hi
I don't think this problem can be directly related to DisplayLink as the pixels are composed by the OS. Could you see if updating the Intel graphics driver on the XPS 13 helps? If not, can you...
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Forum: Windows Software
09-29-2017, 10:56 AM
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Replies: 2
Views: 19,959
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Forum: Windows Software
09-29-2017, 10:55 AM
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Replies: 20
Views: 40,159
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Forum: Windows Software
09-28-2017, 03:51 PM
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Replies: 3
Views: 9,650
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Forum: Windows Software
09-28-2017, 11:53 AM
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Replies: 20
Views: 40,159
Hi
You want to use Option 2 and add the...
Hi
You want to use Option 2 and add the entry MacAddressOverride under HKEY_LOCAL_MACHINE\System\CurrentControlSet\services\dlcdcncm\Parameters\
I've just tested this on the latest Ethernet...
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Forum: Windows Software
09-28-2017, 11:30 AM
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Replies: 1
Views: 6,204
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Forum: Windows Software
09-28-2017, 11:28 AM
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Replies: 3
Views: 7,551
It looks like you have the remnants of the...
It looks like you have the remnants of the previous screen shown, so I suspect we are not getting the updates from the OS.
It looks like Windows 7 in basic graphics mode? If so can you try...
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Forum: Windows Software
09-28-2017, 11:26 AM
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Replies: 8
Views: 10,400
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