Forum: Mac Software
06-30-2020, 10:02 AM
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Replies: 1
Views: 5,851
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Forum: Windows Software
06-29-2020, 10:07 AM
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Replies: 1
Views: 6,618
Hello,
Thank you for contacting us here on...
Hello,
Thank you for contacting us here on the forum.
May you please tell me what cable are you using while connecting your monitor to D6000 dock? Also, are you using any other external...
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Forum: Mac Software
06-26-2020, 08:13 AM
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Replies: 5
Views: 11,280
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Forum: Mac Software
06-25-2020, 08:58 AM
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Replies: 11
Views: 17,778
Hello,
As for now we have tested that the...
Hello,
As for now we have tested that the KEXT classic driver (https://www.displaylink.com/downloads/file?id=1581) is working on the Big Sur beta.
We are still investigating the issue so we may...
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Forum: Mac Software
06-19-2020, 08:06 AM
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Replies: 4
Views: 10,615
Hello,
Thank you for your new information. ...
Hello,
Thank you for your new information.
Based on the docking station and it's specification I assume that it is not a DisplayLink powered docking station and our chip is not present inside....
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Forum: Mac Software
06-19-2020, 06:12 AM
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Replies: 3
Views: 18,452
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Forum: Mac Software
06-18-2020, 11:37 AM
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Replies: 3
Views: 18,452
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Forum: Windows Software
06-18-2020, 07:31 AM
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Replies: 10
Views: 16,148
Hello,
If this is a hardware issue as we...
Hello,
If this is a hardware issue as we suspect you will need to contact your manufacturer or a retailer from whom you have bought the device. DisplayLink is a semiconductor company that provides...
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Forum: Mac Software
06-17-2020, 09:48 AM
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Replies: 1
Views: 7,911
Hello John,
Thank you for your patience.
...
Hello John,
Thank you for your patience.
If you are using a 5.2.4 KEXT driver then we are aware of this mirroring issue.
Could you please verify that on our BETA application driver? You may...
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Forum: Mac Software
06-17-2020, 09:14 AM
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Replies: 5
Views: 11,280
Dear users,
Thank you for your patience.
...
Dear users,
Thank you for your patience.
Could you please follow this link (https://support.displaylink.com/knowledgebase/articles/755301-how-to-report-macos-issues-to-displaylink) and gather...
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Forum: Windows Software
06-16-2020, 10:24 AM
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Replies: 10
Views: 16,148
Hello,
Thank you for your fast reply.
...
Hello,
Thank you for your fast reply.
This proves that it is indeed a hardware issue. The dock is probably faulty on the USB hub or the cable/ports which one it is I cannot determine without...
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Forum: Windows Software
06-15-2020, 12:12 PM
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Replies: 10
Views: 16,148
Hello,
Thank you for your patience and log...
Hello,
Thank you for your patience and log files.
Based on them I believe that there may be an issue with the USB hub. As you said that the dock works with USB 2.0, may you please connect it by...
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Forum: Windows Software
06-15-2020, 09:55 AM
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Replies: 76
Views: 463,520
Hello Logik,
Thank you for reaching out to...
Hello Logik,
Thank you for reaching out to us.
May you please send the log files with your description to the below email address?
- technical_enquiries@displaylink.com
I believe that it...
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Forum: Windows Software
06-12-2020, 09:05 AM
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Replies: 10
Views: 16,148
Hello,
Thank you for your feedback.
May...
Hello,
Thank you for your feedback.
May you please gather log files? I would like to verify them before moving further with the analysis.
Thank you for your time.
Kind regards,
Jakub
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Forum: Windows Software
06-10-2020, 08:46 AM
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Replies: 10
Views: 16,148
Hello,
Thank you for reaching out to us here...
Hello,
Thank you for reaching out to us here on the forum.
May you please follow the 3rd link in my signature and gather log files for me? I would like to verify them.
In the meantime, you...
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Forum: Mac Software
06-10-2020, 08:40 AM
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Replies: 10
Views: 20,800
Hello,
Thank you for your feedback.
We...
Hello,
Thank you for your feedback.
We are aware of some clamshell mode issues and we are still investigating and looking for solutions to deal with the problems.
Disabling the automatic GPU...
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Forum: Mac Software
06-10-2020, 07:39 AM
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Replies: 4
Views: 10,615
Hello,
Thank you for reaching out to us on...
Hello,
Thank you for reaching out to us on the forum.
I am not sure if this docking station is using our technology as I did find many models on the Internet. May you please provide a photo of...
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Forum: Linux and Open Source
06-09-2020, 12:47 PM
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Replies: 0
Views: 114,686
Notice to Ubuntu 20.04 users
Dear users,
DispalyLink is currently cooperating (https://gitlab.freedesktop.org/xorg/xserver/-/issues/1028) with XServer community in order to fix this issue that appeared in Ubuntu 20.04, which...
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Forum: Mac Software
06-03-2020, 07:28 AM
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Replies: 1
Views: 31,717
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Forum: Mac Software
06-03-2020, 07:13 AM
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Replies: 2
Views: 9,992
Hello Hector,
Thank you for reaching out to...
Hello Hector,
Thank you for reaching out to us here on the forum.
Firstly, I would suggest to update your driver to the newest possible. I see that you are using a KEXT driver so here is our...
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Forum: Mac Software
05-28-2020, 07:57 AM
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Replies: 3
Views: 28,897
Hello Sylanael,
Yes, I am indeed Polish but...
Hello Sylanael,
Yes, I am indeed Polish but as the forum is international we need to keep the communication in English.
I have contacted you in the private message providing a longer analysis...
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Forum: Mac Software
05-27-2020, 08:38 AM
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Replies: 0
Views: 47,996
Notice to mac users
Dear Mac users,
Notice to mac users, if planning to use the latest release of macOS please ensure you update to the latest version from DisplayLink. Updates can be found here:...
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Forum: Mac Software
05-25-2020, 11:47 AM
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Replies: 3
Views: 28,897
Hello Sylanel,
Thank you for reaching out to...
Hello Sylanel,
Thank you for reaching out to us on the forum.
Could you please elaborate on the issue even more?
Are you using 3 external monitors at the same exact time? If so, do other 2...
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Forum: Mac Software
05-25-2020, 11:32 AM
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Replies: 1
Views: 6,840
Hello,
Thank you for contacting us here on...
Hello,
Thank you for contacting us here on the forum.
The information that it works on Macbook Pro drives me to the conclusion that there might be a software issue on you Mac Mini. Could you...
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Forum: Linux and Open Source
05-22-2020, 08:55 AM
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Replies: 11
Views: 109,595
Dear users,
I would like to shed some light...
Dear users,
I would like to shed some light on this issue that you are experiencing.
The issue started some time ago and we have verified that it has been coming from the system itself and not...
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